FAQ’s
How much do tickets cost?
4 tickets for $125 or 3 for $100 or only $40 each
Can I order my ticket(s) online?
Yes, Canadian Red Cross Lottery has been approved by the Alcohol and Gaming Commission of Ontario to receive online ticket orders. Once your order has been received you will receive notification by e-mail and an order confirmation number. Your credit card will be charged on the next business day and your official draw numbers will be mailed to you within 2-3 weeks.
If you are ordering a ticket from within the Province of Ontario and you are 18 years of age or older, you may place your order now on the Red Cross Lottery website.
How many prizes are there?
There are a total of 7,073 prizes to be won.
How many tickets are available for this lottery?
A total of 120,000 tickets will be printed. There are 114,000 tickets available for sale and the remaining 6,000 will be awarded as prizes in the VIP, Bonus and Early Bird draws.
What is the total value of the prizes?
The total prize package is valued at $1,351,848.51 including all taxes and freight.
Do I have to pay tax on any winnings?
Lottery winnings are considered a windfall and not taxable in Canada.
When is the deadline to purchase tickets?
All purchasers who order a ticket before midnight April 21st are eligible for the VIP draw. Orders received after April 21st will be eligible for Early Bird, Final Draws and subsequent bonus draws depending on the date the ticket order is received. See dates noted below.
What are the cutoff dates and draw dates for all of the draws?
VIP Draw, draw date, May 3, 2011 – Cutoff midnight April 21, 2011
Bonus Draw #1, draw date May 10, 2011 – Cutoff midnight April 28, 2011
Bonus Draw #2 – draw date May 17, 2011 – Cutoff midnight May 5, 2011
Bonus Draw #3 – draw date May 24, 2011 – Cutoff midnight May 12, 2011
Bonus Draw #4 – draw date May 31, 2011 – Cutoff midnight May 19, 2011
Early Bird Draw – draw date June 7, 2011 – Cutoff midnight May 26, 2011
Final Draw – draw dates June 21& 22, 2011 – Cutoff midnight June 9, 2011
What are the prizes?
There are a total of 7,073 prizes. A complete list of the prizes can be found in our brochure or on this website. If you have not received a brochure and would like to be added to the mailing list please e-mail lotteryontario@redcross.ca
What is the VIP prize?
The winner of the VIP grand prize vehicle may choose 1 of 10 Red Cross Lottery cars or $33,000 in cash. 600 additional winners will receive free tickets for the Bonus Draws, Early Bird Draws and Final Draws.
What is the Early Bird prize?
The winner of the Early Bird grand prize vehicle will be awarded a 2011 Chevrolet Cruze LT Turbo or can choose to take $20,000 in cash instead. 600 additional winners will receive free tickets for the Final Draws.
What are the Bonus Draw prizes?
During each bonus draw to be held on May 10th, 17th, 24th and 31st, three winners on each Bonus Draw day will win $1,000 cash, and an additional 600 winners will receive free tickets for qualifying remaining draws, determined by the date won, and the draw cutoff date published.
If I win, is my ticket still in for the other draws?
Yes. Immediately after winning a prize, the winning ticket is recorded and then placed back into the drum for all other draws.
Do I have to take my prize or can I choose cash instead?
Car or Cash (VIP and Final Draws)
VIP Draw and Final Draw vehicle winners may choose any 1 of the 10 cars pictured in the 2011 Red Cross lottery brochure, or they may take the cash alternative of $33,000. Car winners are responsible for insurance, licence costs, and must pick up the vehicle at the supplying dealership.
Early Bird Car or Cash (Early Bird Draws)
The winner of the Early Bird vehicle must accept the car as awarded, or may choose a cash alternative of $20,000.
Vacations or Cash
Four vacations winners will receive a travel voucher for the value of the prize from our official Lottery Travel supplier, Advance Travel Centres. The voucher is valid for 1 year from the date of the draw in which it was won, or the winner may choose the cash alternative which would be issued in the form of a cheque for the same amount as the value of the vacation won.
All Other Prizes
All other prizes must be accepted as awarded and will be delivered to the winner at no cost. No substitutions or cash alternatives will be permitted unless otherwise noted.
Who oversees the draws?
The professional services firm of Deloitte & Touche LLP oversee the drawing of the tickets and the integrity of the procedures. If you have questions regarding the draw process, please call Deloitte & Touche LLP at 1-866-633-5111.
Where and when will the draws be held?
All Draws will begin at 10:00 am on the dates noted above and will take place at the offices of Deloitte & Touche LLP, 1 Concorde Gate, Suite 200, North York, M3C 4G4.
How long do I have to claim my prize?
Prizes must be claimed within twelve (12) months of draw date in which the prize was won.
Can I purchase a ticket if I live in the province of Quebec or anywhere outside of Ontario?
The Alcohol and Gaming Commission of Ontario require that in order to enter this lottery you must be within the province of Ontario when you place your order. We are not permitted to mail tickets outside of the Province of Ontario.
How can I get tickets?
Tickets can be ordered online, via telephone, by mail, or by fax
Online: You can order your tickets on this website 24 hours/day, 7 days/week – click here now. Visa, MasterCard and American Express are accepted.
By Phone: You can call our toll-free lottery line at 1-800-850-5090 24 hours/day, 7 days/week. Visa, MasterCard or American Express are accepted.
By mail: If you have a brochure you can fill in the order form enclosed or you can download an order form from this website and send a personal cheque or money order (made payable to: The Red Cross Lottery), or credit card (Visa, Mastercard, American Express) details to:
Red Cross Lottery
Canadian Red Cross
PO Box 2000
Don Mills, ON M3C 0K5
By Fax: If you have received a brochure in the mail you can fill in the order form or you may
download one from this website and you can fax your order to 416-601-6300.
What are the hours of operation for the 1-800 ticket order line?
Our ticket line is open 24 hours/day, 7 days/week.
How are the winners notified?
All winners are notified in writing by the professional service of Deloitte & Touche LLP. The letter explains what has been won and how to claim the prize. Winners of free bonus tickets will be notified of their additional entries immediately following the draws and will receive their additional official draw numbers via regular mail. Winners of prizes valued at more than $1,000 are notified via telephone. A printed copy of the entire winners list will be mailed to all 2011 ticket purchasers on or before August 17, 2011. Purchasers may check the searchable list on this website July 3, 2011
Where are the results published?
A printed copy of the entire winners list will be mailed to all 2011 ticket purchasers to the address they have provided when purchasing their ticket(s). A searchable winner’s list will be posted on this website on July 3, 2011. This website also provides a WINNER’S CIRCLE E-Subscription where you may register to be notified immediately via e-mail once the searchable list is available on the website, and to receive regular Red Cross updates.
How long will it take my tickets to arrive?
We endeavor to send out tickets to purchasers as quickly as possible. You will receive your tickets in the mail in 2-3 weeks. If you ordered via mail please allow a few extra days for your order to be delivered to our offices. If you have not received your tickets within three weeks please call the Red Cross Customer Service line at 1-866-633-5111.
When I purchase a set of 3 tickets for $100.00 do all 3 tickets have to be issued in the same name?
Group purchases are permitted however a maximum of three names will appear on the ticket. If purchasing a multiple ticket pack (3’s or 4’s), the same names must appear on all tickets in the pack. All tickets will be mailed to the address of the primary ticket holder, and all prizes will be awarded to the primary ticket holder. In the event that a winning ticket is held in more than one name, it is the responsibility of the primary ticket holder to share winning information with those parties. The Canadian Red Cross and Deloitte & Touche LLP will play no role in settling any dispute(s) relating to group purchases.
Can I have my ticket numbers printed randomly and not in consecutive order?
Unfortunately, we are unable to process tickets in this fashion because the tickets are not preprinted. Ticket numbers are computer generated in sequential order for control purposes.
Are post-dated cheques accepted?
Post-dated cheques will not be accepted as payment for tickets. Payment must be received in full for ticket purchases to be valid.
Can I receive an income tax receipt for my contribution?
No. Tickets are not tax deductable according to Canada Customs Revenue Agency policies. Charitable lotteries are prohibited from issuing tax receipts for lottery ticket purchases. If you would like to make a tax deductible donation as well as purchase lottery tickets, we will tax receipt the donation portion.
Can I make a donation ONLY?
Yes, you can. Please call 1-800-418-1111
What happens if a bad payment is received?
In the event of bad payment being received (i.e. NSF Cheque or declined credit card), you will be contacted by Deloitte & Touche LLP to provide an alternate payment method. The ticket price must be paid in full before the ticket will be validated and eligible for any draws.
When I purchase a ticket with my credit card what will my credit card statement read?
If you purchased a ticket for the Canadian Red Cross Lottery your statement will note it as:
CND Red Cross Ontario Zone – Lottery or Canadian Red Cross Lottery Mississauga ON.
What if I lose my ticket?
You do not need your ticket to claim your prize. Your name, address, phone number and ticket number are recorded in the 2011 lottery purchaser database. Each ticket number is represented by a token in the drum. If you win a prize, you will receive a notification in the mail at the address provided at the time of purchase with instructions for claiming you prize.
There is a spelling/address error on my ticket.
To report a misspelled name or address, please call the Red Cross Customer Service line at 1-866-633-5111 or email your inquiry to rclottery@deloitte.ca.
If I move after I purchase a ticket, how do I notify the lottery regarding my address change?
Changes to tickets must be submitted in writing either by email to rclottery@deloitte.ca mail or fax by the primary purchaser. Mail to Canadian Red Cross Lottery, c/o Deloitte & Touche LLP, 1 Concord Gate., Suite 200, North York, M3C 4G4. The fax number is (416)601-6300. You will be contacted by Deloitte & Touche LLP to further verify your identity as the primary ticket purchaser before any changes are made to tickets or addresse information on file.
Can I get a brochure?
All previous purchasers will be mailed a brochure in March. If you have not purchased tickets before and wish to receive a brochure please call the ticket order line to request one.
What are my chances of winning/what are my odds?
The Red Cross Lottery has never advertised odds of winning. It is not possible to calculate accurate odds, as we do not know how many tickets will be sold. One thing is common with all lotteries. The chance of your ticket winning any one individual prize is based on how many tickets you have purchased compared to the total number of tickets in the drum. For the Red Cross Lottery this year we have 120,000 tickets. Some lotteries have more tickets, some others have less.
What is the lottery License Number?
The lottery is operated under the Alcohol & Gaming Commission of Ontario License Number 3740.
Can I be removed from the mailing and/or phone list(s)?
YES, please e-mail, call, mail, or fax your request and provide the full details which you wish to remove. We will remove your name from our list as quickly as possible. Please note however that our mail packages are prepared well in advance of mailing so you may receive one more mailing after you have requested to be removed.
Who is eligible to purchase a ticket?
Purchasers must be over the age of 18 and be within the Province of Ontario when ordering their ticket. By entering this lottery, the purchaser acknowledges that they have read and understood the rules and regulations and confirm that they are at least 18 years of age and are ordering tickets from within the Province of Ontario. Tickets may not be purchased in the name of a minor. Ticket purchasers must provide an Ontario mailing address.
Who is not eligible to purchase a ticket?
Members of The Canadian Red Cross Ontario Zone 2011 Lottery Operations Team; Ontario Zone Council, The National Board of Governors; and the employees of registered gaming suppliers to this lottery, and their immediate family living in the same household, may not purchase tickets for this lottery.
What is the Canadian Red Cross?
The Canadian Red Cross Society is a non-profit, humanitarian organization dedicated to improving the situation of the most vulnerable in Canada and throughout the world. The Canadian Red Cross is a National Society and member of the International Red Cross and Red Crescent Movement—this includes the International Committee of the Red Cross (ICRC), the International Federation of Red Cross and Red Crescent Societies (Federation) and the over 185 National Red Cross and Red Crescent Societies.
Where does the Canadian Red Cross operate?
The Canadian Red Cross provides programs and services to communities in all provinces and territories across Canada. Contact your local office to learn more about the programs and services in your region. The Canadian Red Cross also operates worldwide, providing support to more than 50 countries and directly managing projects in more than 20 countries.
What does the Canadian Red Cross do?
Our mission is to improve the lives of vulnerable people by mobilizing the power of humanity in Canada and around the world. We provide a wide range of assistance to millions of people in Canada through health services, injury prevention (such as water safety and first aid), violence and abuse prevention, and by responding to and preparing for disasters. We also help the world’s most vulnerable populations, including victims of armed conflict and communities destroyed by devastating disasters, through our international programs.